Objectives

• Identify 4 forces that have empowered patients
• Why they emerged
• Why we need to pay attention to them
• What will be policy and health delivery implications

Coiera–4 rules for reinventing health care

• Technical systems have social consequences
• Social systems have technical consequences
• We don’t design technology, we design social technical systems; and
• To understand sociotechnical systems, we must understand how people and technologies interact

Implications for the future

• For patients
• For researchers
• For policy makers
• For health care delivery

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 Why Business Analytics Matter

The Need for Analytics is Pervasive Across Business and Industry

• The healthcare industry spends $250 -$300 billion on healthcare fraud, per year. In the US alone this is a $650 million per day problem.
• One rogue trader at a leading global financial services firm created $2 billion worth of losses, almost bankrupting the company.
• $93 billion in total sales is missed each year because retailers don’t have the right products in stock to meet customer demand.
• 5 billion global subscribers in the telco industry are demanding unique and personalized offerings that match their individual lifestyles.

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