Objectives
- Identify 4 forces that have empowered patients
- Why they emerged
- Why we need to pay attention to them
- What will be policy and health delivery implications
Coiera–4 rules for reinventing health care
- Technical systems have social consequences
- Social systems have technical consequences
- We don’t design technology, we design social technical systems; and
- To understand sociotechnical systems, we must understand how people and technologies interact
Implications for the future
- For patients
- For researchers
- For policy makers
- For health care delivery
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